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Category Archives: Customer Service

Customer Service, Leadership, Restaurant and Bars

10 Reasons Restaurants Fail (and Solutions to Avoid Each One)

Welcome, Hartford readers, to the Kabbage blog! We’re here to help you and your small business achieve your goals and see success. CheckRead More

Customer Service, Marketing

How to Hit Refresh on Your Customer Service Initiatives

There was a time, not too long ago, when creating a great customer experience wasn’t that high of a priority. Sales came first,Read More

Customer Marketing, Customer Service, Ecommerce, Retail & Inventory

6 Ways Online Business Owners Can Increase Customer Retention

eCommerce businesses, inherently, lack the personal touch a business owner can bring to a brick-and-mortar establishment. All your clients are purchasing from youRead More

Customer Loyalty, Customer Service, Marketing, Sustainability

4 Ways Your Small Business Benefits from Referrals

As a small business, word of mouth marketing is a reliable and cost-effective way to grow your business. Fortunately, we live in aRead More

Customer Loyalty, Customer Service

The True Power of Loyalty Programs

Despite being the key to a successful business, not enough time and energy is spent on cultivating loyal customers. According to the WhiteRead More

Customer Loyalty, Customer Service

How Small Businesses Can Benefit from Loyalty Programs

It’s interesting to note that some of the busiest gas stations in town aren’t operated by energy companies at all. Instead they areRead More

Customer Loyalty, Customer Service, Sustainability

How to Design an Effective Loyalty Program for Your Patrons

Serving your first customer ever is always special and memorable for any entrepreneur. However, as time passes and you get the hang ofRead More

Marketing, Sustainability, Technology

Moving Your Company into the Digital Sphere? Here’s What You Need to Know

Contemporary consumers live online. Everything from product research to purchasing happens over the internet. As a small business, however, it’s not always easyRead More

Customer Service, Retail & Inventory

The Best Small Business Resources: Customer Loyalty and Customer Service Tools

In this series about the best small business resources, we will share how the great tools of today make it easier to growRead More