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Category Archives: Customer Service

Customer Service, Leadership, Restaurant & Bars

10 Reasons Restaurants Fail (and Solutions to Avoid Each One)

Although there is disagreement about the rate at which restaurants fail — with some research indicating a rate of 17 percent in the first year and others as high as 90 percent — the real takeaway should be that preparation and contingency planning are central to every restaurant’s success. Restaurants don’t usually fail for just… Read more

Customer Service, Marketing

How to Hit Refresh on Your Customer Service Initiatives

There was a time, not too long ago, when creating a great customer experience wasn’t that high of a priority. Sales came first, and for the most part, this strategy seemed to work out for brands since there were fewer avenues to compete with. This landscape has drastically changed thanks to technology. If a customer… Read more

Customer Marketing, Customer Service, Ecommerce, Retail & Inventory

6 Ways Online Business Owners Can Increase Customer Retention

eCommerce businesses, inherently, lack the personal touch a business owner can bring to a brick-and-mortar establishment. All your clients are purchasing from you virtually, and there is no face-to-face interaction. This process means that even repeat customers don’t feel sense of loyalty to your business. But even though online businesses present a unique challenge, you… Read more

Customer Loyalty, Customer Service, Marketing, Sustainability

4 Ways Your Small Business Benefits from Referrals

As a small business, word of mouth marketing is a reliable and cost-effective way to grow your business. Fortunately, we live in a world where people generally root for and want to see small businesses succeed. And whether it be a face-to-face conversation, text or social media message, word of mouth has a way of… Read more

Customer Loyalty, Customer Service

How to Design an Effective Loyalty Program for your Patrons

Serving your first customer ever is always special and memorable for any entrepreneur. However, as time passes and you get the hang of the trade, the sense of competition is becoming more apparent. Hence, there is a heightened demand for an increase in the number of customer acquisitions as well as retaining already existing customers… Read more

Customer Loyalty, Customer Service

The True Power of Loyalty Programs

Despite being the key to a successful business, not enough time and energy is spent on cultivating loyal customers. According to the White House Office of Consumer Affairs, loyal customers are worth 10 times as much as their first purchase over their lifetime doing business with you. And it’s not just their purchasing power that… Read more

Customer Loyalty, Customer Service

How Small Businesses Can Benefit from Loyalty Programs

It’s interesting to note that some of the busiest gas stations in town aren’t operated by energy companies at all. Instead they are outlets of large grocery and retail chains that reward their customer’s other business by offering discounts at the pump. While some of these supermarkets aren’t that competitive or distinctive from their competition… Read more

Customer Loyalty, Customer Service, Sustainability

How to Design an Effective Loyalty Program for Your Patrons

Serving your first customer ever is always special and memorable for any entrepreneur. However, as time passes and you get the hang of the trade, competition becomes more apparent. You begin to recognize how important it is to increase customer acquisitions and retain existing customers. And this is where a common problem ensues. Some of… Read more

Marketing, Sustainability, Technology

Moving Your Company into the Digital Sphere? Here’s What You Need to Know

Contemporary consumers live online. Everything from product research to purchasing happens over the internet. As a small business, however, it’s not always easy to reach that connected audience. Moving and responding in the online world is tough enough for big brands – for smaller businesses it can seem downright overwhelming. There’s good news, though. By… Read more

Customer Service, Retail & Inventory

The Best Small Business Resources: Customer Loyalty and Customer Service Tools

In this series about the best small business resources, we will share how the great tools of today make it easier to grow your business and stay productive, organized and efficient. Check out this list of 4 customer loyalty and customer service tools. Resources for Customer Loyalty LevelUp What it does: LevelUp is a mobile… Read more