Visit Us

Category Archives: Customer Service

Customer Service, Holiday & Seasonal Marketing, Marketing, Retail & Inventory

Customer Service Initiatives Strategies to Kill it on Small Business Saturday

CustomerServiceInitiative

According to the latest data from Kabbage’s Small Business Growth Index, small business optimism is at a three-year high with 95 percent ofRead More

Customer Service, Ecommerce, Retail & Inventory, Selling on Amazon, Shipping, Website Design

5 Things Your Small Biz is Doing That’s Making You Lose Money to Amazon.com

5 Things Your Small Biz is Doing That's Making You Lose Money to Amazon.com

Have you ever accidentally bought something off of Amazon? It was just too easy. Your finger gently caressed the buy button and beforeRead More

Customer Marketing, Customer Service, Marketing, Retail & Inventory

Gift Guide: Holiday Gift Ideas to Send Your Clients

Holiday Gift Ideas to Send Your Clients

The season of giving offers service-based businesses the perfect opportunity to build good will and to show appreciation for their customers by sendingRead More

Customer Service, Holiday & Seasonal Marketing

How PC Will Your Small Business Be This Holiday Season?

How PC Will Your Small Business Be This Holiday Season?

It’s a dilemma that strikes fear and confusion in the hearts of business owners everywhere: how to greet customers during the holiday season.Read More

Company Culture, Customer Service, Employee Management, Retail & Inventory

The Overlooked Way to Reduce Support Staff Turnover in Your Small Business

StaffTurnover

Small business owners often think of themselves as being great employers – they tend to pride themselves on creating a fun, supportive placeRead More

Sustainability

New Sustainable Research Shows What Being Sustainable Means in 2015

sustainable business 2015

Small businesses occupy somewhere between 30 and 50 percent of commercial spaces in the United States. Within those billions of square feet liesRead More

Sustainability

The Easiest Way to Go Green That You’re Overlooking: Green and Sustainable Shipping Practices

greenShipping

Most of us try to use eco-friendly practices in our businesses whenever possible, simply because it’s the right thing to do. But didRead More

Customer Service, Holiday & Seasonal Marketing, Marketing, Retail & Inventory

10 Ways to Get Customers to Dump You Before Valentine’s Day

If your business is struggling to attract brand advocates, generate referrals, or suffering from a high customer defection rate, now might be aRead More

Customer Service, Retail & Inventory

How Do You Respond to Chargebacks?

Running a small business means keeping your customers happy. A lot of the time, though, this can be way more complicated than itRead More