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Why Veterinary Hospitals Showing Pet Owners Some TLC is Important to Their Bottom Line

Petownerstlc

Taking a beloved pet to see the vet can be a harrowing experience for both the owner and the pet. But when both the vet and the pet owner work together to create a great experience, the visit can be a simple trip where everyone leaves with a smile on their face. Here are a few ways that vets can help make their guests feel more welcome:

Set the Mood

If you have a drab office building with unattractive colors, do you really expect the pet and his or her owner to feel truly comfortable? Whether you are opening a new veterinarian office or have been in business for a while, take a look at the kind of mood your office gives off. If it is one you wouldn’t be comfortable taking your own pet to, think about how you can improve things.

  • Pictures Tell a Story

Post pictures of healthy and happy animals around your office. You could even consider taking things a step further and showing videos of animals playing with one another, their owners, children etc. Yes, some animals will come to your office needing more extensive treatments or examinations than just an annual physical, but your goal should be to create the most relaxing environment you possibly can.

Get Plugged In

Make sure your office is Wi-Fi friendly. While you are taking care of a pet, the owner can catch up on work emails, use social networking sites, etc.

Take a Seat

Even though you may be on a tight budget, spend a little extra on your office furniture in order to provide more comfort in the waiting room. You don’t necessarily have to spend tons of money; by shopping around you can find great discount office furniture options. Look for deals both in-person and online so that you can get the best furniture at the best prices. To make your office even more welcoming, offer bottled water, coffee, snacks, etc.

Customer Service Counts

Make sure that your front office team and those in the back treating the animals offer the best customer care possible. By offering great customer service, you’re more likely to have repeat customers and great client recommendations that will help you grow your business.

Bedside Manner

Going to the vet can be stressful for pet owners. While their pet might seem perfectly fine on the outside, an annual exam or a problem like not holding down food or not wanting to move around very much can oftentimes be a sign of a bigger problem. Take the time to not only give the pet a thorough exam, but also discuss with the pet owner what is going on with their beloved animal, what options can be taken to correct the issue and why they should not be too worried. Yes, sometimes you ultimately have to deliver bad news when an animal is suffering and must be put down, but even then, how you handle the matter will mean a lot to the pet owner in his or her time of grief.

Make Your Business Stand Out

Given the inseparable bond that animals and their owners have with one another, both are typically a little anxious when going to the vet. Help your vet business stand out by making both animal and owner feel more welcome the next time they stop by for a visit.

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Kabbage Team

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