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Frequently Asked Questions
  • What is Kabbage? Kabbage is the #1 online provider of working capital to small businesses. Kabbage has built the world's fastest platform to provide capital to small businesses, funding companies within 7 minutes. Kabbage leverages data generated by dozens of business operations to understand performance and deliver fast, flexible funding in real time. Kabbage can support any small business by analysing data sources such as your business checking account, Intuit QuickBooks, eBay, Amazon, UPS, PayPal, Authorize.Net, Stripe, and many others.
  • How do I request a new login or passcode? If you're having trouble logging into your account, you'll be prompted to change your login details. We will email you your password so you can log in.
  • How do I apply? We've made it simple and fast. Simply click the sign up button, create an account, and choose how you would like to qualify. You can qualify utilizing your business checking account data and / or any of our other supported data channels such as Intuit QuickBooks, eBay, Amazon, Authorize.Net, PayPal, and more. The sign up and qualification process takes as little 7 minutes. Once qualified, you will have instant access to funds.
  • How do you determine how much cash I can get? We look at many factors to determine exactly how much Kabbage Cash to provide to our accountholders including your seller rating, time in business, transaction volume and other feedback measurements. Data sources include eBay, Amazon, UPS, QuickBooks, PayPal, shipping analytics, and many others.
  • How do you charge for Kabbage Advances? There is a monthly cost that ranges from 1% to 12% of the original Advance amount. This cost is assessed when the Advance is taken and 30 days later if the entire Advance amount is not returned. The cost drops to 1% of the original Advance for each subsequent month and is assessed every 30 days until the Advance is fully satisfied. For more information on our costs, please review our Merchant Cash Advance Agreement provided during the Get Cash process.
View all Kabbage FAQs
  • What is Kabbage? Kabbage is the #1 online provider of working capital to small businesses. Kabbage has built the world's fastest platform to provide capital to small businesses, funding companies within 7 minutes. Kabbage leverages data generated by dozens of business operations to understand performance and deliver fast, flexible funding in real time. Kabbage can support any small business by analysing data sources such as your business checking account, Intuit QuickBooks, eBay, Amazon, UPS, PayPal, Authorize.Net, Stripe, and many others.
  • Why is Kabbage necessary? When polled, most business owners suggest that access to capital is the single biggest roadblock to growing their business. With just a bit more cash flow, these businesses would be able to hire new employees, purchase more inventory, upgrade equipment, and boost their marketing efforts.
  • Who is behind the company? We have a great leadership team. CEO Rob Frohwein, Chairman Marc Gorlin, and COO Kathryn Petralia co-founded Kabbage in 2009 responding to a clear need to get small businesses cash quickly, where banks have long struggled. Prior to founding Kabbage, Frohwein was the CEO of LAVA Group, an intellectual property and technology investment bank. Marc Gorlin is a serial entrepreneur who previously co-founded companies including Pretty Good Privacy (PGP) and VerticalOne Corporation. Kathryn Petralia, with fifteen years in the credit and payments industry, previously served in executive positions at CompuCredit and Revolution Money, where she was Vice President of Strategy.
    Kabbage is venture funded and backed by Thomvest Ventures, Mohr Davidow Ventures, BlueRun Ventures, the UPS Strategic Enterprise Fund, with additional investors including Ron Conway’s SV Angel, David Bonderman, Warren Stephens, Western Technology Investment, H. Barton Asset Management, and TriplePoint Ventures. The company has raised more than $56 million to date.
  • How much capital is available? Kabbage leverages data generated through business activity such as online sales, shipping, and dozens of other sources to understand performance and deliver fast, flexible funding in real time.
    Small businesses can be advanced between $500 and $100,000.
  • How was the company name derived? The proper spelling for Kabbage is, of course, "Cabbage" but we've gotten quite used to our variation. The third definition for cabbage in most dictionaries reports that the term is slang for "money, especially paper money." We came up with this name after running through literally hundreds of possible names ("Paygosaurus" was actually one of them; the friendly dinosaur that gives you money).
    Eventually we came to food related names and, from there, veggies. When we said it out loud, it was love at first sound. The rest is history.
  • How can I contact Kabbage for additional information? You can email us at support@kabbage.com, find us on Facebook at www.facebook.com/kabbageinc or at Twitter at www.twitter.com/kabbageinc.
  • How do I change my account information? In order to make a change please contact us at support@kabbage.com or 888-986-8263.
  • How do I request a new login or passcode? If you're having trouble logging into your account, you'll be prompted to change your login details. We will email you your password so you can log in.
  • Can I close my account online? No, to close your account, you should call us at 888-986-8263.
  • Can I add another user to my account? Apologies, but you cannot currently add another user to your account.
  • Can I open more than one Kabbage account? Nope, you can only have one Kabbage account.
  • How do I dispute a Kabbage charge? To dispute a charge, please call our customer service line at 888-986-8263.
  • How do I remove UPS as a Service Provider from my Kabbage account? Please call our customer service line at 888-986-8263 or email us at optoutups@kabbage.com.
  • How do I delete a channel? Please call our customer service line at 888-986-8263.
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  • In which countries is Kabbage currently available? In the United States and United Kingdom. We have plans to expand to additional countries, but right now we just want to focus on helping small businesses in these two. Check out our UK site here.
  • Who is eligible to use Kabbage's services? Kabbage supports all small businesses. It's simple. All you need is a valid business checking account and/or a PayPal account to apply. You can also link data sources such as your eBay, Amazon, UPS, Intuit QuickBooks, Stripe, Authorize.Net and many others to your account to potentially raise your eligible cash amount.
  • How do you determine how much cash I can get? We look at many factors to determine exactly how much Kabbage Cash to provide to our accountholders such as your average monthly revenue, seller rating, time in business, transaction volume and other feedback measurements. Data sources we can use to analyze your business are your business checking account, PayPal, Authorize.Net, Stripe, QuickBooks, UPS, eBay, Amazon, Yahoo, and many others.
  • Do you check my credit? Yes, we pull a credit report to verify your identity.
  • Do I need internet access in order to manage my Kabbage account? Yes, you will need access to the web.
  • Where can I have my Kabbage funds deposited? You can have the funds deposited into your Business Checking or PayPal account. Advances deposited into your PayPal account take just a few minutes. Advances deposited into your business checking account take 2-3 days to process.
  • How do I apply? We've made it simple and fast. Simply click the sign up button, create an account, and choose how you would like to qualify. You can qualify utilizing your business checking account data and / or any of our other supported data channels such as Intuit QuickBooks, eBay, Amazon, Authorize.Net, PayPal, and more. The sign up and qualification process takes as little 7 minutes. Once qualified, you will have instant access to funds.
  • What information and verification do you need from me to apply? We verify your business using your business checking account and / or any of our other data channels such as Intuit QuickBooks, eBay, Amazon, Authorize.Net and so forth. Our short application also collects information such as your name, business name, and social security number.
  • How long does it take to be approved? The application and approval process takes as little as 7 minutes. Once approved you will have instant access to funds to grow your business.
  • Are the services also available at brick-and-mortar marketplaces? Absolutely, Kabbage works with all small businesses. Whether you own a hair salon or sell goods online, Kabbage is here to help you grow. Any business with a business checking account and / or a PayPal account can apply.
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  • What fees do I have to pay if I get paid from PayPal? You pay no fees for receiving or returning the funds. We pay the price of the transfer.
  • How do you charge for Kabbage Advances? There is a monthly cost that ranges from 1% to 12% of the original Advance amount. This cost is assessed when the Advance is taken and 30 days later if the entire Advance amount is not returned. The cost drops to 1% of the original Advance for each subsequent month and is assessed every 30 days until the Advance is fully satisfied. For more information on our costs, please review our Merchant Cash Advance Agreement provided during the Get Cash process.
  • Is there a start-up, monthly or annual fee? No, there's no separate charge to use Kabbage other than the costs incurred when you take Advances from us.
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  • How do you use my personally-identifiable data? As stated in our Privacy Policy, Kabbage's primary purpose in collecting customer information is to establish a safe, smooth, efficient and customized experience and to allow customers to take full advantage of our products and services. Kabbage uses customer information to: (1) provide services and support; (2) process transactions and send notifications regarding general operation of the service; (3) resolve disputes, collect fees and troubleshoot problems; (4) prevent potentially prohibited or illegal activities; (5) enforce our Merchant Cash Advance Agreement; (6) customize, measure and improve our services; (7) update the content and layout of our website; and (8) compare information for accuracy and verify it with third parties.
  • How can I be certain that my login information for the data sources I connect are secure? As you are verifying your accounts, we do not see your login information. You are being redirected to the site itself and logging in so you can agree that it is ok for Kabbage to utilize the transaction history on your account.
  • How does Kabbage protect me from unauthorized charges? We perform several layers of identity verification before an account is approved. Also, we compare the information in these accounts to the personal and business information that you have provided.
  • How do I know if an e-mail is from Kabbage and how do I report if communication seems fraudulent? You should always make sure by simply typing in the www.kabbage.com URL yourself and not relying on a link from an email. If you do click through by link, check the URL to make sure it is actually coming from a Kabbage domain.
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    • Call Us Our Customer Support team is ready to help. 888-986-8263
    • Email Us We'll do our best to respond within 24 hours. support@kabbage.com